Select your product and quantity, click Add to Cart, review your cart, enter your contact and delivery details at checkout, select an available payment method and submit your order. Need help? Contact us on WhatsApp.

Follow the account or guest checkout options displayed on our website. Provide accurate contact and delivery details so we can process your order.

Click Add to Cart on a product page, then open your cart to review products and quantities before checkout.

If a prescription is required, follow the instructions on the product or checkout page. If you cannot find an upload option, contact our team before placing the order.

Products that legally require a prescription can only be processed with a valid prescription. Other products may be purchased according to their applicable requirements.

Check the order confirmation on the website and any email or message sent to your supplied contact details. If unsure, contact us with your order reference if available.

Contact us as soon as possible with your order reference. Changes or cancellations depend on processing and dispatch status; changes cannot be guaranteed after an order has been processed or shipped. Request help.

Alternatives depend on stock and suitability. For medicines, consult a qualified healthcare professional before changing a prescribed product.

Check your order details and delivery updates. If an item is still missing, contact us with your order reference and the product name.

Available payment methods appear at checkout and may vary. Please review the options shown before confirming your order.

Instalments are available only if an eligible option is explicitly shown at checkout.

The price shown on the website applies at the time of purchase, subject to any displayed promotions, taxes or delivery charges at checkout.

Check your payment details and contact your bank if needed. You may try another payment method shown at checkout. Never share your PIN, password or one-time password with support.

Check your order history and spam folder. If no order appears, contact us with the transaction date, amount and any reference available. Do not send complete card details.

Promotions apply only when currently advertised by London Pharmacy Global and subject to their displayed terms. Check the product page and checkout.

Review the product page. For further information, contact our team and include the product name or link.

Check availability on the product page. Stock can change, and availability is not guaranteed until the order is accepted for processing.

We aim to source products through appropriate channels. If you have concerns about packaging, quality or authenticity, stop using the product and contact us with order details and photos if possible.

Contact us with the product name, strength and pack size where relevant. Any medicine alternative must be appropriate and comply with prescription requirements.

We can help with product and order enquiries. For diagnosis, dosage, side effects or suitability, consult a qualified healthcare professional.

Delivery availability depends on your location and the products ordered. Enter your address at checkout or contact us to check your area.

The stated minimum order is PKR 1,000, with a flat delivery charge of PKR 149 for eligible orders. Check checkout for the final charges applicable to your order.

Delivery time varies by location, stock availability and courier operations. We aim to process orders promptly. Contact us with your order reference for an update.

A specific delivery time is not guaranteed unless an option is offered at checkout or confirmed by our team.

Where possible, arrange for someone at the delivery address to receive the parcel. If delivery is missed, contact us or the courier using the details provided in your delivery update.

Contact us with your order reference, order date and delivery area. Ask about delivery on WhatsApp.

Handling depends on the product. Contact us before ordering if you have questions about storage requirements and follow the instructions supplied with the product.

Eligibility depends on the product type, condition and applicable rules. Contact us before sending anything back, especially for medicines and health-related products.

Contact us as soon as possible with your order reference, a description and photos of the item and packaging where possible. Keep the item until we advise next steps.

Contact support with your order reference and reason for the request. Eligibility and processing depend on the circumstances and original payment method.

Processing times vary depending on the review and the payment provider or bank. Our team can advise after reviewing your case.

Send us your order reference and the amount you expected to pay. Never share your full card number, PIN or banking password.

Refresh the page, check your internet connection and use an updated browser. You can also try another device or clear your browser cache.

Refresh the product page and check availability. If the problem continues, contact us with the product link and a brief description of the issue.

Check your spam folder and confirm that your contact details were entered correctly. Contact us with your order reference if available.

WhatsApp: 03373309295 or email info@londonpharma.com.pk. Explain the issue and include the page or product link if relevant.